Inbound shipments are created through Purchase Orders. If you haven’t already created a Purchase Order, please start with our How to Create an Inbound Shipment guide.
This article covers how to manage inbound shipments after a Purchase Order has been created.
From your Client Portal:
Navigate to Purchase Orders > All Purchase Orders
Use filters to search by:
PO Number
Vendor
Warehouse
Status (Pending, Canceled, Closes)
Each Purchase Order represents a single inbound shipment.
Status Definitions
Pending
The Purchase Order has been created but has not yet been received. If your shipment was delivered today, please allow a few hours for our Inbound Team to update the status.
Arrived
The shipment has been delivered to the warehouse but has not yet been fully processed. Receiving and check-in may take up to 3 business days, depending on shipment size and inbound volume.
Closed
The Purchase Order has been fully received in the system. Items may still be in staging before being moved into active, pickable inventory locations.
Cancelled
The Purchase Order has been cancelled and will not be received.
Processing Timelines
Inbound shipments are processed on a first-come, first-served basis to ensure fairness across all clients. Processing time varies based on shipment size and inbound volume, but typical timelines are:
Up to 3 business days for standard inbound shipments
Up to 5 business days for first-time onboarding shipments
For full service-level expectations, please refer to our Inbound Receiving SLA.