ShipTop Help Center

Everything you need to set up your account, onboard with ShipTop, and understand how our fulfillment process works.

Guidelines for preparing, labeling, and sending inventory to our fulfillment centers — plus best practices for inventory accuracy.

How to manage, track, and edit both B2C and B2B orders, including order status explanations, processing timelines, and troubleshooting common issues.

Step-by-step instructions for submitting claims, handling returns, and understanding resolution timelines for lost or damaged shipments.

Connect your eCommerce store or marketplace to ShipTop. Learn how to integrate with Shopify, Amazon, and more.

Learn about the carriers we work with, service levels, and our cross-border shipping process — including delivery timeframes and options.

Access reports on inventory, order history, and billing. Learn how to interpret performance data and export what you need.

Understand how billing works at ShipTop, where to access your invoices, and how to resolve billing-related questions.

Frequently Asked Questions