ShipTop invoices clients on a recurring basis for fulfillment, storage, shipping, and any additional services provided.
This article provides an overview of how billing works and answers common questions about invoices and payments.
What Is Included on My Invoice?
Your invoice may include charges for:
Order fulfillment (pick & pack)
Storage
Receiving
Shipping labels and carrier charges
Packaging materials
Value-added services (kitting, labeling, returns, etc.)
Other approved service fees
Each invoice includes a detailed breakdown of the services provided during the billing period.
Billing Frequency
ShipTop invoices are issued on a regular billing schedule, as outlined in your Service Agreement.
Depending on your account, shipping charges may appear on the same invoice or be billed separately.
Payment Terms
Payment terms are specified in your Service Agreement.
Invoices can be paid using the approved payment methods associated with your account.
If you have questions regarding payment methods or your payment terms, please contact the ShipTop Finance team.
Billing Questions
If you have any questions about an invoice or believe there is an error, please contact us as soon as possible.
To help us investigate your request, please include:
Invoice number
Order number (if applicable)
A description of your question or concern
Our team will review the details and respond as quickly as possible.
Need Help?
For billing or payment inquiries, please contact:
Email: [email protected]
Our team is happy to assist with invoice questions, payment confirmations, and billing-related requests.