FBA orders allow you to replenish inventory to Amazon fulfillment centers directly from ShipTop.
To ensure your shipment is processed correctly and routed through the appropriate workflow, follow the steps below.
How It Works
FBA orders are created as manual orders in the Client Portal, but must follow specific requirements to ensure they are:
Recognized as FBA shipments
Routed to the B2B Fulfillment team
Prepared according to Amazon’s requirements
Step 1: Create the Order
Log in to your Client Portal
Create a new order as you normally would
Enter the Amazon FBA Order Number as the Order Number
This is critical to ensure the order is identified as an FBA shipment.
Step 2: Create Separate Orders (If Required)
If your FBA replenishment includes multiple FBA order numbers:
Create a separate manual order for each FBA order
Step 3: Upload FBA Labels
Upload all required labels in the Attachments section of the order, including:
FNSKU labels
FBA box labels
Amazon-generated shipping labels (if applicable)
Step 4: Add Warehouse Instructions
In the Warehouse Packer Notes section, include clear instructions.
Step 5: Set the Shipping Method
After creating the order:
Update the shipping method to:
Generic Label → Generic Label
This ensures the order is treated as a pickup order, not a carrier shipment.
Step 3: Toggle Wholesale & Update Profile
Enable the Wholesale toggle and update the order profile accordingly.
This ensures the orders are submitted to our B2B Fulfillment team.
Shipping Methods
Small Parcel (SPD)
Upload all required labels in advance
Warehouse will prepare and ship using provided labels
LTL / FTL Shipments
LTL / FTL shipment require an Amazon delivery appointment. This appointment will be booked by the carrier or ShipTop.
Please contact the ShipTop team before creating LTL/FTL FBA shipments.
Important:
You must include both:
FBA Order Number
Shipment ID
Non-Case Shipments (Important)
If you are not shipping in full cases:
Amazon may require weights and dimensions before shipment submission
In this case:
Contact the ShipTop team
The warehouse will prepare the order and record measurements
Details will be shared once complete
Important Notes
Missing labels or unclear instructions may delay processing
Each FBA order must be created separately
Orders must be set to Wholesale
Always upload labels before the order is processed