Pickup orders allow you or your customer to collect inventory directly from a ShipTop warehouse instead of shipping via a carrier.
To ensure your order is prepared correctly and on time, follow the steps below.
How It Works
Pickup orders follow a different workflow than standard fulfillment.
They must be configured correctly to ensure the warehouse team prepares and stages the order for collection.
Step 1: Create the Order
Log in to your Client Portal
Create a new order as you normally would
Enter the ShipTop warehouse address where the order will be picked up
Ensure the ShipTop pickup warehouse address is entered as the shipping address.
Step 2: Set the Shipping Method
After creating the order:
Update the shipping method to:
Generic Label → Generic Label
This ensures the order is treated as a pickup order, not a carrier shipment.
Step 3: Toggle Wholesale & Update Profile
Enable the Wholesale toggle and update the order profile accordingly.
This ensures the order follows the wholesale / pickup workflow rather than the standard pick and pack process.
Step 4: Add Pickup Instructions
In the Warehouse Packer Notes section, include clear pickup details.
Example:
Client picking up August 5th @ 12:00 PM
Be as specific as possible with the date and time.
Step 5: Submit at Least 24 Hours in Advance
All pickup orders must be submitted at least 24 hours before the scheduled pickup time.
This allows the warehouse team to:
Prepare the order
Stage it for pickup
Ensure accuracy
Step 6: Notify the ShipTop Team
After creating the order, email [email protected] with:
Order number
Confirmation that the order is for pickup
Requested pickup date and time
This ensures the warehouse team is aware and prepared ahead of arrival.
Important Notes
Pickup orders must use Generic Label → Generic Label
Orders without proper notes or notification may not be ready on time
Pickup orders follow a different operational workflow than standard shipments
Always include clear and complete pickup details