Order Statuses are used to group and organize orders based on operational workflows. They help your team identify how orders should be handled, prioritized, or processed within fulfillment.
In addition to standard system statuses, ShipTop uses custom statuses to support specific operational needs.
Important: Use Caution When Updating Statuses
Changing an order status can directly impact fulfillment workflows, including picking, packing, and processing queues.
*Do not change order statuses without prior communication with the ShipTop fulfillment operations team.
Default Order Statuses
ShipTop uses the standard system statuses, which control core fulfillment behavior:
Default / Pending – Order has been created and is awaiting processing
Unfulfilled – Order is ready to be fulfilled but not yet completed
Fulfilled – Order has been shipped and completed
Canceled – Order has been canceled and will not be processed
These statuses are essential to system functionality and should not be recreated or modified.
ShipTop Custom Statuses
ShipTop also uses additional custom statuses to support operational workflows:
Oversized – For large or bulky items requiring special handling
Rush Orders – For urgent orders that require expedited processing
Custom statuses allow orders to be grouped and handled differently based on operational needs.
How to Change Order Status (Single Order)
Step 1: Navigate to Orders
Log in to your Client Portal
Go to Orders → Manage Orders
Step 2: Open the Order
Search for the order
Click the Order Number to open the Order Details page
Step 3: Update Order Status
Locate the Order Status / Fulfillment Status field
Select the desired status from the dropdown
Click Update Details
How to Change Order Status (Bulk)
Step 1: Navigate to Orders
Go to Orders → Manage Orders
Apply filters if needed
Step 2: Select Orders
Check the boxes next to the orders
Click Bulk Edit
Step 3: Apply Status Update
Select the desired Order Status
Click Update