When your Shopify store is connected to our WMS, your products are automatically synced to the Client Portal. In most cases, this process completes within a few minutes after the integration is set up or when new products are added.
However, in rare cases, a product may not appear in the Client Portal. When this happens, you can manually import or refresh the product using the steps below.
When Should You Manually Import a Product?
You may need to manually pull a product if:
A newly created product is not appearing in the Client Portal
Updates made in Shopify are not reflected
A specific product failed to sync during the initial integration
How to Manually Import a Shopify Product
From your dedicated Client Portal navigate to: My Account → Stores
Locate your Shopify integration
Click Download Product
Enter the Shopify Product ID
Enter the ID of the Shopify product you want downloaded or updated. The product ID is the approximately 11 digit number at the end of the URL when you're looking at the product in Shopify.
Click Submit to import or refresh the product
Important Notes
Only products that are published in Shopify will sync to the Client Portal
Initial product syncs may take a few minutes to complete
If a product still does not appear after manual import, verify:
The product is active and published
The Shopify integration is connected properly
There are no syncing delays or errors
Troubleshooting
If you continue experiencing issues:
Confirm the product is visible on your Shopify sales channel
Wait a few minutes and try again
Reach out to ShipTop Support with the Product ID for further assistance