ShipTop integrates directly with your Amazon Seller Central account to support Merchant Fulfilled (FBM) orders. Once connected, your Amazon orders, products, and inventory will sync automatically with the Client Portal.
This allows ShipTop to manage fulfillment, update tracking, and keep your inventory aligned across systems.
What Does the Amazon Integration Do?
Once connected, the integration will automatically:
Import FBM (Merchant Fulfilled) orders into the Client Portal
Sync products and listings from Amazon
Update inventory levels back to Amazon
Push shipment tracking information after orders are fulfilled
Important:
Only FBM orders are imported (not FBA orders)
Orders are synced approximately every 30 minutes
Inventory updates are pushed regularly to prevent overselling
Before You Begin
Make sure you have:
An active Amazon Seller Central account
FBM (Merchant Fulfilled) enabled
Admin access to authorize third-party integrations
How to Connect Your Amazon Store
From your dedicated Client Portal, navigate to: My Account → Stores
Click +Add Store
Select Amazon from the list of integrations
Click Connect
(Note: Use your Brand Name + Amazon Marketplace as the Store Name)
You will be redirected to Amazon:
Log in to your Amazon Seller Central account
Authorize ShipTop to access your account
Once completed, you will be redirected back to the Client Portal
Your Amazon store will now be connected.
What Happens After Connecting?
Products will begin syncing automatically
Orders will start importing once released by Amazon
Inventory updates will sync back to Amazon
Note on Order Timing:
Amazon does not release orders immediately. Orders may remain in a pending status before being available for fulfillment.
If enabled, pending orders can be imported with a Payment Hold for early inventory allocation.
Important Notes
ShipTop only imports orders released by Amazon (unless pending import is enabled)
Customer address details are not available until Amazon releases the order
It may take 1 hour to several days for Amazon to release an order
FBA (Fulfilled by Amazon) orders are not supported in this integration
Troubleshooting
If your Amazon orders or products are not syncing:
Confirm your store is properly connected
Ensure you are using FBM (not FBA)
Verify orders have been released by Amazon
Allow time for the next sync cycle (~30 minutes)
If issues persist, contact ShipTop Support with:
Your Amazon marketplace
Example order ID
SKU(s) affected